American Airlines was found to have the worst on-time performance, while American Eagle had the most mishandled baggage. United and Atlantic Southeast also showed up on the "worst" lists, with United getting the most customer complaints.
Those planning a trip to Hawaii might get a bonus. The survey finds Hawaiian Airlines has the best on-time performance. JetBlue, AirTran and Southwest also scored in the "best" categories.
While the survey's authors say there are preliminary signs that airline performance may be improving, they note that may result from fewer people actually flying.