$3 million deal reached with Vonage

November 16, 2009 3:23:07 PM PST
Attorney General Lisa Madigan announced a settlement deal with Vonage, which provides Internet-based telephone services. Thirty-two states including Illinois will share a $3 million settlement.

This resolves complaints from customers that the company did not allow them to cancel Vonage services online and required them to cancel over the phone.

They were then subjected to what they described as excessively long wait times and representatives who would refuse to cancel their service.

Monday's agreement prohibits Vonage from billing customers after they cancel their plan.


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