CTA launching Twitter, Facebook accounts

November 1, 2011 5:13:57 AM PDT
The Chicago Transit Authority is hoping to use social media to reach out to its customers.

The transit agency will launch a Facebook page and Twitter account, @CTA, Tuesday afternoon.

The CTA says the popular social media sites will be used to provide service information and agency news to commuters.

Also launching is the CTA Budget Ideas Board - an online feedback forum for the proposed 2012 budget - and the new CTA Updates, a subscription text/email service for customers to receive alerts on any unplanned events affecting service.

To receive information on any unplanned events affecting bus and rail service, customers will now have the option to sign up for the new CTA Updates, a subscription text/email service. Similar to the existing weekend and weekly planned service alerts subscription service, customer also will be able to customize when they receive alerts on unplanned service disruptions for the bus and/or rail routes they select. Customers can sign up for alerts regarding planned or unplanned events affecting service at transitchicago.com.

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