McDonald's food stamps recommendation comes from 'McResource' hotline call

Nancy Salgado, a 10-year employee at a Chicago McDonald's, makes $8.25 an hour.
November 5, 2013 4:19:57 PM PST
A McDonald's employee in Chicago was pointed toward food stamps and Medicaid for help after calling the company's McResources hotline for help with heating and grocery bills.

The call to McResources was released by the advocacy group Low Pay Is Not OK.

Nancy Salgado, a 10-year employee at a Chicago McDonald's, makes $8.25 an hour. The so-called "McResources" operator pointed Salgado toward a number of resources, such as food pantries and Medicaid.

"It was a hotline that said they could help us, so I was expecting to see what help they provided. I never expected them to redirect me to government assistance," Salgado said. "I expected a way for them to say, 'We can provide with this and help you with your needs.'"

The news of the McResources hotline comes after a report found more than half of all fast food workers rely on public assistance, which costs tax payers $7 billion a year.

McDonald's said the McResource line is "intended. . . to help employees and their families get answers to a variety of questions or provide resources on a variety of topics, including housing, child care, transportation, grief, elder care, education and more."


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