Consumer Reports: 2014 Naughty and Nice List

CHICAGO -- Just in time for the holidays, Consumer Reports has just released its Naughty and Nice List. The yearly list looks at the pros and cons of company policies.

So before you buy a plane ticket, book a hotel or splurge on holiday treats, here are the stores and services on the list.

For its efforts to help smokers kick the habit, CVS Pharmacy lands on Consumer Reports' Nice List.

"More than 7,000 CVS pharmacies stopped selling tobacco and cigarettes. And they also launched a program to help people quit," said Tod Marks of Consumer Reports.

Marks put together the Naughty and Nice List based on input from Consumer Reports' experts.

"We're not rating companies. The Naughty and Nice List is a look at company policies and practices to see how consumer-friendly they are," Marks said.

JetBlue has a nice gesture for holiday travelers. If you notice a fare drop within two weeks of booking your flight, you can call the airline and get a JetBlue credit for the difference in price.

Spirit Airlines is not so kind. It lands on the Naughty List for hiking baggage fees by $2 per bag.

"They call it a temporary fee, but it's just in time for holiday travel," Marks said.

For the stores, the Zales jewelry chain is called naughty. In a CreditCards.com study, Zales charges the highest interest rate: 28.99 percent.

If you're in the market for a big-screen TV, Overstock.com is naughty because it does not accept returns on TVs 37 inches and larger. The company's advice is to "refuse the delivery" if you spot a problem.

Sam's Club turns up on the Nice List this year. If you're planning a holiday meal, the warehouse store will refund double the money for members who don't love the fresh meat, produce or baked goods they bought.

Now that's good, for goodness sake.

If your holiday plans include buying tickets to an event, StubHub's policy makes Consumer Reports' Nice List because it is transparent about costs. The ticket reseller promises that the price you see for a ticket is the price you'll pay at checkout. No surprises.

All Consumer Reports Material Copyright 2014. Consumers Union of U.S. Inc. ALL RIGHTS RESERVED. Consumer Reports is a not for profit organization which accepts no advertising. It has no commercial relationship with any advertiser or sponsor on this site. For more information visit consumer.org