The February 14 video shows a boy walking into a mall business while being distracted by his phone.
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At the same, the footage shows a worker dropping packages into a storage hole in the floor.
The boy, who was reportedly texting while walking along the corridor, falls down the hole.
Another camera captured what happens next.
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The boy lands on a stack of boxes in the storage room which prevented him from hitting the floor below.
The boy was said to be OK and left without a scratch.