The I-Team first reported on the travel agent trouble in September.
ABC7 has been trying to get answers and a response from South Holland travel agent Vikki McKnuckle of ACL Travel Group for months.
After knocking on her door and sending several emails, ABC7 has not heard a word from her.
However, more customers are reaching out saying they're dealing with canceled trips and waiting on refunds.
Two women say they were promised vacations but instead are missing about $32,000 total.
Priscilla Johnson says she planned a trip with McKnuckle to Greece and then Dubai for her husband's birthday.
"We were initially supposed to go to Greece in October of '23 and Dubai was January of '24," Johnson said, however both were canceled.
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She says she was told a refund would take 90 to 120 days but says she's still waiting.
Anthea Cohns was supposed to go on a trip to Ghana in March of 2025, but it was then postponed to June 2025.
"She asked me if I wanted to go on that one and I said absolutely not. Just give me my money back. Because from there I don't know what's going on," Cohns said she's now owed more than $6,300.
The I -Team also obtained documentation form a third consumer, a couple who says they're owed about $20,000.
So far, ABC7 has uncovered eight complaints filed with the Illinois attorney general filed by customers.
South Holland police told the I-Team they are investigating.
Some customers said they were able to get some money refunded, some won credit card disputes.
However, others claim they were strung along so long, they were unable to file disputes with their credit cards.