CHICAGO (WLS) -- Latino leaders are calling on the U.S. Postal Service to address allegations of discrimination in Chicago's Pilsen neighborhood.
A customer at the Cesar Chavez Post Office claims she saw staff berate an elderly Latina woman who didn't speak English.
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Her Facebook post went viral, and other Pilsen residents reported similar mistreatment of Spanish-speaking customers.
"I'm appalled by the number of reports and complaints that our office have received, so we decided to make a formal complaint to open an investigation and demand changes in the post office," said Ald. Byron Sigcho-Lopez.
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Ald. Sigcho-Lopez plans to ask the post office to hire bilingual workers on Monday.
The U.S. Postal Service said the incident described on Facebook is being fully investigated.