She believes a part is still stuck in the oil pan, but that part is nowhere to be found.
"I'm not satisfied at all," South Holland resident Yvette Walker said. "I'm afraid to drive the car. Because if that plastic melts in here, it's going to send particles and the breeze to the engine, which is going to harm the engine."
Walker said a Walmart Car Care in Hammond, Indiana on Cabela Drive never completed the oil change. She wasn't charged, but she did get a note saying an "oil straw" used to vacuum old oil out got stuck in her car's oil dip stick hole.
"Well it's a piece of plastic. So the first thing Walmart told me was it'll just melt," Walker said.
Walker says Walmart gave her a rental car for two weeks and paid mechanics at a certified dealership to investigate, but they were unable to find or remove that oil straw. She says she is keeping the car at the dealership lot until she gets more answers.
"I rightfully believe that Walmart should take full responsibility," Walker said.
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Walmart said they're working with the customer, but Walker said there is no resolution.
Mechanic Frank Guske of Wells Automotive Service said if an object is in the oil pan, it should be removed.
He says when getting oil changes and maintenance checks, you should find a mechanic you trust.
"An oil change on your car is pretty parallel to your personal body and your annual physical. When you go into your doctor for your physical, you don't want him to be done in 10 minutes. You want him to take his time. You want him to look you head to toe to see any problems that you have, same with your car," Guske said.
Walker hopes to get a resolution to her dispute.
Walker says she is considering taking possession of the car again and looking into an offer from Walmart where they would potentially cover any car problems related to this issue, within a two-year period.