Milpitas police shared part of the 911 call and body camera footage, when a resident frantically told the dispatcher her family was trapped in their apartment.
The fire happened Saturday afternoon at an apartment complex on South Park Victoria Drive.
Officers say when they arrived, the fire was quickly spreading throughout the building.
Heavy flames engulfed the caller's door while her family was sheltering on their second-story balcony.
First responders guided the parents in safely dropping their three-year-old child and the family dog down to waiting officers below.
Firefighters then got the couple off the balcony.
Milpitas police say this is a perfect example of why teamwork is so crucial for community safety.