"I left AT&T to be with T-Mobile...don't see what good we'll get from the merger," said T-Mobile customer Robert Tate.
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Sprint and T-Mobile have been in talks several times over the last few years, but have never been able to finalize the deal.
The latest attempt was announced in a joint Twitter statement from both companies' CEOs. The pair said the company will retain the T-Mobile name and be able to compete with industry leaders AT&T and Verizon.
The announcement also said the merger will allow the companies to move quickly in to 5G service and keep customers' costs down.
Industry analysts said the $80 billion deal could be a good for both the business and customers, but consumers remained skeptical.
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T-Mobile CEO John Legere, who will lead the combined company, promised more innovation and a faster network.
"What it doesn't mean is prices will go up," Legere said.
Legere also said the combined company will add jobs, though analysts have their doubts.