Still, many continue to see shocking charges.
RELATED: Uber, Lyft rides skyrocket in price as drivers remain scarce
"I'm a union carpenter first year apprentice, and I highly depend on Uber," said Lawrence Davis.
He said he called off work recently when he learned his ride from 95th street to the Loop was estimated to cost almost $100.
"I feel like since the pandemic and things are opening back up, they're charging highway robbery prices," he said.
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Davis said before the pandemic the ride was around $20. He showed screen shots with prices of $26 and $62.
"I have a lot of tools a lot of equipment that I really can't carry on the bus or train so I depend on Uber," Davis explained.
In a May, rideshare companies and transportation experts told the I -Team that COVID-19 and carjacking concerns had reduced the number of rideshare drivers, leading to an increase in prices. Both Uber and Lyft told the I-Team they were working to bring more drivers to the road.
Uber now says prices have "come down" as new drivers have been added. The company said a recent $250 million investment in driver incentives, has added 4,000 new people behind the wheel.
As for Davis' $100 ride estimate, Uber said his possible wait time was15 minutes, showing a shortage of drivers. They added that his request was at a busy time during rainy weather, making the price even higher. Davis said if he can't get to work he doesn't get paid.
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"I'm kind of in dire straits to pay my bills right now. I'm without a job. I don't know what how I'm gonna pay my, my utilities," he said.
42nd Ward Alderman Brendan Reilly introduced a new ordinance that would put a cap on surges. For example, if the typical cost of the trip was $10, the maximum surge price for the same trip would be $15.
Reilly's office said the ordinance also addresses driver compensation. Uber argues that all proposed changes could reduce driver earnings by 25 percent.