Before visiting a DRC, residents are strongly encouraged to first apply for assistance online at www.fema.gov or by calling 800-621-FEMA (3362). The toll-free numbers will operate 24 hours a day, seven days a week. For the hearing and speech impaired, call 800-462-7585 (TTY).
Residents who have further questions and concerns can visit the DRC. Services provided include:
· Guidance regarding disaster recovery;
· Clarification of any written correspondence received;
· Housing Assistance and Rental Resource information;
· Answers to questions, resolution to problems and referrals to agencies that may provide further assistance;
· Status of applications being processed by FEMA;
· U.S. Small Business Administration (SBA) program information; and
· Information from representatives of other federal, state and local agencies.
Residents visiting the DRC should bring identification, social security numbers, insurance information, proof of address and contact phone numbers in order to help speed up the assistance process.
FEMA along with the State of Illinois are opening additional DRCs to serve residents and businesses in Cook, DeKalb, DuPage, Grundy, Kane, LaSalle and Will counties affected by the storm. The severe storms and flooding from the hurricane began to hit these counties on September 13, 2008.
For more information on disaster recovery visit www.fema.gov