Survey: Consumers happier with hotel stays

July 27, 2010

As the hotel industry works to recover from the recession, hotel visitors say overall satisfaction improved over last year in seven key categories, including reservations, check-in and check-out, guest rooms, food and beverage, hotel services, hotel facilities and fees.

The top-rated hotels in the luxury category are the Ritz-Carlton. For upscale hotels the Omni Hotels and resorts were rated the highest.

The mid-scale full-service award went to Hilton Garden Inn. Drury Inn and Suites rated best among mid-scale limited service hotels.

In the economy-budget category, Microtel Inn and Suites took top honors. And Homewood suites rated best for extended stay.

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