Chicago's 3-1-1 phone service to accept text messages

April 27, 2011 3:35:23 PM PDT
Next time you need Chicago's 3-1-1 services, you might want to text them.

Requests for information can now be delivered via text message.

Officials hope the new "3-1-1 ChiText" option will decrease customer wait times and call volume for 3-1-1 operators. The service allows users to select an option from a menu of information and receive a response in the form of an authentic text message from the city.

In order to use it, residents should begin by texting the word "Chicago" to "3-1-1-3-1-1" for all major cell phone carriers.