Daily Herald: The 411 on 211

June 10, 2012 7:18:28 AM PDT
Not 911, not 311, but 211. Illinois is far behind the rest of the country in offering 211 services to its residents.

The free, nonemergency number connects people to an operator with information about health and human services. Seven United Ways across Kane, Kendall, Lake and McHenry counties are considering a collaborative to find a vendor to run call centers. Community needs assessments have consistently shown a lack of access to information as a major concern. The 211 option is expected to solve that problem and connect people to resources with one phone call.

You can read the full story in the Daily Herald's edition from Sunday, June 10, 2012, or online at dailyherald.com.