"Allstate regularly reviews the way we do business to ensure that we are operating as effectively and efficiently as possible while maintaining outstanding levels of customer and agency support. Recent changes have resulted in lower call volumes to our call centers, so the difficult decision was made to close the Woodridge Call Center effective August 11, 2013," Allstate said through a statement to ABC 7 Chicago.
Several Allstate call center employees told ABC7 they received notifications on Thursday- and were told to expect severance packages.
