UPS, FedEx still delivering Christmas packages

There is frustration and anger Thursday night against UPS and FedEx, as both companies brought in extra drivers to help catch up on delayed deliveries that did not make it in time for Christmas.
December 27, 2013 9:34:19 AM PST
The nightmare after Christmas continues for some people on Friday as gifts that were guaranteed to be delivered by FedEx and UPS on Christmas Day have yet to arrive.

Another day of broken promises and frustration across the country people are still waiting for packages that were supposed to be delivered in time for Christmas!

UPS and FedEx, which also saw some delays, have apologized blaming the delivery hold on a combination of bad weather, higher demand than expected and a shorter holiday shopping season.

UPS said most of the delayed deliveries would make it to their destinations by Thursday, but many still haven't arrived forcing parents like, Maureen Gaffney to explain why gifts from Santa's Workshop are so very late.

Retailers are trying to ease some of the disappointment.

Amazon is refunding shipping fees and offering $20 gift cards, Kohl's is paying for the items not delivered on time and Wal-Mart is handing out gift cards to those waiting on packages.

The union representing UPS drivers says they are working as many hours as possible to finally get those delayed gifts where they belong.

UPS says that under their service agreement, some customers are entitled to refunds.

Thursday night, a United States Senator is also calling on UPS to refund customers