Elk Grove Village McDonald's served rag in a burger wrapper, couple says

ELK GROVE VILLAGE, Ill. (WLS) -- An Elk Grove Village couple demanded an apology from McDonald's after they said they ordered a burger but got a rag instead.

"This is what I found when I opened my hamburger, a rag," said Debbie Wirth.

The Wirths still have the rag and wrapper after they went through the drive-thru at a McDonalds at Arlington Heights Rd. and Biesterfield Rd. Wednesday night.

They were expecting a McDonald's double cheeseburger, so when they got home and found the rag, they called the restaurant.

"He just says, 'Come in, I'll give you another McDouble.' Well, you know, that's not the point," Debbie Wirth said.

They don't want food or money, but they do have one request.

"I want more than that, I want an apology," Hans Wirth said.

"I got a rag, no apology, no nothing," Debbie Wirth said.

Rich O'Keefe, the McDonald's owner, responded by saying: "I took this matter seriously and we are currently looking into this claim."

The Wirths said he later called and apologized.

"They apologized numerous times, which, I was happy with that, that was nice," Hans Wirth said.

In fact, Hans Wirth ate a McDonald's McDouble for dinner Thursday night, but he says he bought it from another restaurant.