Now there are recommendations to improve the system.
Phishing texts that look like they are coming from state agencies could easily fool you into giving up personal information to scammers.
Illinois' unemployment agency says there's a new surge of scams trying to get your personal information.
The newest version of unemployment fraud in Illinois involves scammers diverting whole IDES unemployment checks into their bank accounts instead of their rightful recipients, victims say.
For many, waiting for a callback from IDES has been frustrating, with some calls ending in hang-ups.
The ABC7 I-Team investigates the Illinois unemployment benefits crisis in "Broke: Unemployed and Unprotected," streaming now on all of ABC7 Chicago's digital platforms including Roku and Amazon Fire TV.