Southwest Airlines catching up after days of delays, computer issues

EMBED </>More News Videos

Nervous travelers are waiting to see if Southwest Airlines gets back on track. (WLS)

After days of delays and cancellations after a computer problem earlier this week, Southwest Airlines is trying to clear up its backlog of takeoffs from Midway Airport as Saturday is typically a lighter travel day.

The outage happened on Wednesday and hundreds of flights were cancelled over the last few days.

Lines are moving and they're now much shorter, but the airline is not yet out of the woods. Even though they have remedied their computer glitch, they're still having staffing issues.

The FAA requires mandatory rest for flight crews and because so many of those pilots and flight attendants have been working around the clock over the last few days, they are required to rest, so there have been cancellations. That may also be why one man said no staffer was able to help get his parents who are handicapped on the plane.

"I can't speak to what the issue is or if it's a glitch in the system. But they're not even at security yet. They are waiting for an attendant to push them over to the security line and as you can see, there's quite a few of them waiting," Emmanuel Andre said.

Southwest has been apologizing through Twitter for all the issues. The airline said if you are traveling and want to rebook, you should do it online. Customers should not try calling because their lines are overloaded.
Related Topics:
newsairport newssouthwest airlines
(Copyright ©2016 WLS-TV. All Rights Reserved.)

Load Comments