Suburban travel agent client reaches settlement after several complain of canceled, postponed trips

SOUTH HOLLAND, Ill. (WLS) -- One person who had an issue with a suburban travel agent, who has had several clients complaining of canceled, or postponed trips, reached a settlement.

The ABC7 Chicago I-Team first exposed several complaints in September; then more people came forward in October.

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The families say they've been dealing with canceled trips, missing refunds and no response from a local travel agent.

Several customers told the I-Team that international trips were canceled, postponed or never happened after booking them with Vikki McKnuckle of ACL Travel in South Holland.

Now, one customer has obtained a court settlement.

Eunice Lockett recently settled a small claims case against McKnuckle.

Will County Circuit Court records show McKnuckle was ordered to pay $500 in December, which Lockett says she received. And McKnuckle has to pay an additional $2,724 due in about a week.

Lockett had already gotten a refund on her airfare before the court action.

"I'm satisfied because I am on a fixed income. I'm a retired nurse. And so you know I'm not pleased about the way it happened, but at least I got something. The idea I had to go through this was unnecessary," Lockett said.

The I-Team also uncovered eight complaints filed with the Illinois attorney general.

Some people say they recovered partial refunds or won credit card disputes, but others say they missed the deadline to dispute, after trips were postponed.

South Holland police said they're investigating.

McKnuckle could not be reached for comment.