Fire officials are investigating a restaurant in Naples, Florida, after part of the building collapsed while people were inside.
Static and cracking noises could be heard from the landline, with no discernable human voices.
"You just hope that there is somebody under there and they're hanging on, but as the hours go by, it becomes less and less possible," he said.
In a structural field service report from 2018, engineers pointed out the evidence of flooding, cracking and corrosion in the building.
Champlain Tower South, a 12-story residential condo in the beachside town of Surfside, has 136 units, and 55 have collapsed.
Nearly 169 people could be dead after 55 out of 136 units in Champlain Tower South collapsed Thursday.