Nissan Rogue owner gets sudden stopping solution for sensors gone rogue

CHICAGO (WLS) -- A Nissan Rouge owner whose vehicle suddenly stopped for no reason said he saw major results from a car dealer.

"I am very fortunate that it worked out this way, but again, I am still angry with Nissan," Todd Burrows told Consumer Investigator Jason Knowles.

Burrows said he recently was able to trade-in his Nissan Rogue.

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Last month, Burrows explained the problem: "Boom, it hit me like a ton of bricks. I was going 35 mph, just stopped."

The I-Team found 145 complaints filed with the National Highway Traffic Safety Administration about 2017 and 2018 Nissan Rogues with sensor issues and stopping unexpectedly. Those complaints may or may not include duplicates. The sensor safety feature is supposed to stop the car only to avoid a crash with another vehicle.

Burrows said his car had been in and out of the Berman Nissan dealership where he had purchased the vehicle. The dealership told the I-Team an update was performed.

"So basically after the story I was still having problems with the car," Burrows said. Then he went to a different Nissan dealership to get a diagnostic test, but instead he said the managers at Al Piemonte Nissan in Melrose Park offered him something better!

"They knew that I was the guy from the I-Team story right away," he said.

Al Piemonte Nissan took his Nissan on a trade-in, at no additional cost and gave him a Ford SUV with the same features, only no sensors.

"Most important to me is that it didn't have those sensors with the automatic electronic brake," Burrows told the I-Team.

Dealership managers invited the I-Team on site and verified the deal.

"We feel that we are able to get on the road and be confident that we have a nice, reliable automobile that's safe, that isn't going to randomly stop on us for no reason," said Burrows.

Previously Burrows complained to the manufacturer, Nissan. It told the I-Team the "case resolution team has reviewed and declined his (Burrows) repurchase request" and they haven't heard from him since "Dec. 2018." Burrows disputed that.

After Burrows initially complained, Nissan sent a letter to him and other customers offering a possible fix. The letter said the automatic braking system could mistakenly. activate braking in "rare instances and unique roadway environments."

Burrows admits he had not gotten that fix because he wanted a different vehicle which he thought would be safer.
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