She's also vowing to regain the trust of the community, which she acknowledges she may have lost this week.
"I talked to my sisters about it," Lightfoot said. "It's devastating."
A humble, yet determined Mayor Lori Lightfoot said she wants to make things right following fallout from a mistaken Chicago police raid of the home of social worker Anjanette young, who was made to stand handcuffed and naked for nearly an hour.
"I haven't seen the entirety of the footage, just what what was posted on the website," Lightfoot said. "But you can see right away, they realize there's a problem."
WATCH: Chicago mayor becomes emotional while discussing wrong raid video
In a sit down interview Thursday afternoon, the first-term mayor said she has ordered a complete review of what went wrong.
"That woman's dignity was denied her," Lightfoot said. "She was humiliated."
The Civilian Office of Police Accountability's nearly year-long investigation is ongoing.
"I have told the head of COPA, I want to know every detail," Lightfoot said. "I want to know how they came to be at her house. I want to know what happened while they were there and i want to know what happened afterwards."
While Lightfoot said the officers involved must be held accountable, she's also taking issue with her Law Department corporation counsel's efforts to keep the footage of the 2019 incident from both young and the public.
"I have expressed to him my feeling about what when wrong and why it went wrong and what has to change for me to have confidence he can continue on," Lightfoot said.
The comments followed an at-times emotional news conference, where the mayor took full responsibility for the city's actions. Lightfoot said she knows that trust in her has been damaged as she vows to fix what has been broken.
"I own this absolutely," Lightfoot said. 'And I've got to do everything in my power to make this right for Ms. Young and for every other person who has been victimized."
The mayor said she has reached out to Ms. Young through her counsel. She said she wants not only to apologize to her personally, but also get her take on how to make improvements so that this doesn't happen to anyone again.