Charter bus driver texts during snowy drive from Chicago to Michigan: 'totally unacceptable' | Video

CHICAGO -- It was a bus ride one Michigan woman will never forget.

She says the bus driver was using his phone, including texting, while driving the charter on a snowy highway.

ABC7 Chicago is now streaming 24/7. Click here to watch

It was all captured on video.

"I don't want to remember it," Detroit resident Marta Carvajal said.

Carvajal is still shaken from her recent bus ride from Chicago to Dearborn, Michigan.

"He was eating, driving, talking on the phone and texting," Carvajal said.

She said they were traveling at 70 miles an hour, with on-and-off snow showers and slippery roads.

"Not only texting, he also wanted to do some math," Carvajal said.

At one point, the driver was seen using the calculator on his phone.

And at times, Carvajal claims, both hands were off the wheel.

"Probably he was bored, you know, driving. And I understand, but we were 31 persons in the bus," Carvajal said.

This past Sunday, Carvajal's Amtrak train from Chicago was replaced the following day with bus transportation provided by Quintessence Travels.

"I've been suffering all my life from car sickness," Carvajal said. "I didn't have other options."

The owner of the Chicago-based bus charter company was shown the photos.

SEE ALSO: 24-year-old driver killed in head-on crash with school bus in Manhattan identified by officials

"I don't know, but that right there is unacceptable with the law, totally unacceptable," Steven Holmes said.

Holmes says Quintessence Travels has partnered with Amtrak for nearly four years and calls this the first complaint of its kind.

"I have not, you know, called him into a meeting or whatever. But he will be, he will be terminated," Holmes said.

Carvajal has filed a complaint with Amtrak and is still waiting to hear back.

She says this isn't the service she expected after paying $150 for a round-trip train ticket.

"I just got on my knees, and I kissed the ground. And I say, 'thanks God,'" Carvajal said.

Holmes said he wishes to apologize to those who were on the bus.

Amtrak did not immediately respond to requests for comment on how it vets charter bus partners.

Holmes says his company is reviewing its own process.

"We're actually in the process now. I'm actually putting cameras on the buses," Holmes said.

Michigan has a hands-free law, which prohibits the use of cell phones while driving.

Michigan State Police say violators face a civil infraction.