Customers report missing deposits from Wells Fargo bank accounts

Friday, August 4, 2023
Wells Fargo customers report missing deposits
Wells Fargo is dealing with a technical issue that has resulted in customers reporting that their direct deposits have disappeared.

Wells Fargo is dealing with a technical issue that has resulted in customers reporting that their direct deposits had disappeared from their bank accounts.

On Thursday, a torrent of customers contacted Wells Fargo via Twitter, now officially branded as 'X,' claiming they could not access money that they deposited into the bank. One person tweeted that he had been hit with an overdraft fee after money went missing from his account.

It was unclear how widespread the problem was Thursday night, but as of Friday, customer complaints about the issue were still being posted on social media.

"Wells Fargo is aware that some customers' deposit transactions are not showing on their accounts. The issue will be resolved as soon as possible. We sincerely apologize for the inconvenience," Julia Tunis Bernard, a Wells Fargo spokesperson, told CNN on Thursday.

Wells Fargo has yet to say exactly when it expects to resolve the issue.

This isn't the first time Wells Fargo customers have faced this particular technical glitch. In March, Wells Fargo confirmed that some customers' direct deposits were not showing up but that their accounts "continue to be secure," according to an NBC News report.

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