NEW YORK -- Bed bugs are a common fear when staying in a hotel, but one man from New York says he had a nightmare experience while staying in Texas.
7 On Your Side was contacted by a man who frequently travels, who said he awoke in his San Antonio hotel room and bugs crawling all over him.
The incident happened about a month and a half ago at a Courtyard by Marriott. The man, who didn't want his name used, said he checked for bed bugs -- as he always does before laying down -- and thought he was safe. But then he says he woke up around 3 a.m. to the feeling of something scratching his scalp, and he was horrified to find bugs all over his head, face and body.
"I felt something," he said. "I rolled over, then I felt something biting."
He took videos showing bugs scurrying all over the sheets, and he claims he had bites on several areas of his body.
"I vomited," he said. "I threw up in the shower...it makes me nauseous even talking about it."
He said his reaction was physical.
"My biggest fear, that I ingested them," he said. "They went in my mouth, up my nose, in my ears. It's traumatizing."
He said he shared his cell phone video with the front desk receptionists.
"I said, I'm not one to make a big deal, but what I just experienced was disgusting," he said. "And the girl was like, oh my God."
Later, he says the hotel's general manager investigated and left him an apologetic voicemail.
"We discovered some ants in your room and will have investigators determine what other kind of critters are in there," the voicemail said.
He wasn't buying ants as the culprit, so the next day, he went to a doctor who he says noted probable bed bug bites on his forehead, back and right arm.
So fearing a bed bug infestation in his luggage, he says he threw out his entire suitcase and its contents. It consisted of jeans, dress shirts, T-shirts, and other items that he estimates cost around $1,500.
"My girlfriend was like, 'Don't bring nothing home,'" he said. "I got to our complex and put it in the dumpster."
He says he borrowed luggage and bought clothes to continue his trip, and then he received an email from Marriott claiming tests from two companies turned up no evidence of any pest activity.
Still, he says he's just looking to get reimbursed for his out-of-pocket expenses.
"No one's doing nothing for me," he said. "I'm not looking for a quick dime. I just want to be reimbursed."
After we called Marriott's corporate communications, a representative confirmed pest services were brought in immediately to check that room and others surrounding it. Their expert found no bed bugs in his room, but a number of dead bed bugs and one live one in the room next door.
Marriott said it had been working with this guest and waiting for him to provide the amount he was seeking in compensation. Now that everyone is on the same page, the company is working on processing a claim for his property reimbursement as well as a doctor visit co-pay.
SHARE YOUR STORY
Do you have an issue with a company that you haven't been able to resolve? If so, 7 On Your Side wants to help you!
Send us your questions, issues, and story ideas to by filling out the form above, by emailing 7OnYourSideNina@abc.com, or contact Nina on her Facebook page or tweet her at Twitter @7OnYourSideNY! You can also call the 7 On Your Side Hotline at 917-260-7697.