West Humboldt Park Amazon facility gives behind-the-scenes look at handling Cyber Monday deals

Monday, November 27, 2023
Chicago Amazon facility gives behind-the-scenes look at Cyber Monday
A West Humboldt Park Amazon same-day delivery station is giving a behind-the-scenes look at Cyber Monday 2023.

CHICAGO (WLS) -- Lynnea Tausend is working and shopping from home on Monday, taking advantage of the huge Cyber Monday specials many retailers are offering.

She used to get up before dawn on Black Friday to hit the stores, but no more.

"Those days are gone. I relax on Friday after Thanksgiving. Monday, we hit our computers and start buying for the kids," Tausend said.

Many of those orders are going through Amazon, which is expecting the busiest day of the year, possibly ever.

It's a West Humboldt Park Amazon same-day delivery station's first Cyber Monday.

Amazon gave ABC7 Chicago a peek at what they're up to. They said it's all-hands-on-deck as the orders roll in.

Monday is expected to be the biggest online shopping day of the year, with more than $12 billion in sales.

The Amazon same-day delivery station in West Humboldt Park is a brand new site that opened at the end of September.

They've spent weeks preparing for this holiday season.

"This our first Black Friday, our first Cyber Monday, so all of our associates are excited. Our leadership team is excited, and we're just here trying to set records for our own building," said Curtis Hunt, Amazon operations manager at the facility.

Some of Amazon's deepest discounts include 30% off the Nespresso coffee machine. The iRobot vacuum is over 40% off. Many skincare products are also 30% off, and much more.

RELATED: The best Cyber Monday deals on Amazon up to 65% off

"We also have the 'Deals' tab, which they drop deals every five minutes, so we wanna be sure that customers remember to shop the 'Deals' tab," Amazon spokeswoman Erica Duncan said.

Beyond Amazon, discounts run across every category out there, from tech to clothing.

A highly rated Chromebook from HP was $489; now it's $289 at both hp.com and Target.

Victoria's Secret and Urban Outfitters have 40% off everything.

Ulta and Sephora listed thousands of items on sale, including some as much as 50% off.

"What seems to be happening is people are checking in on Black Friday to figure out if their brand's driving promotions. But often they may wait until Monday to see 'are those promotions gonna get better, are we going from 10% off to 20% off to 30% off?'" Shopify President Harley Finklestein said.

Toy prices are usually slashed right before Christmas, but Monday marks one of the last days to get early shopping done on toys at a discount.

"We're seeing more and more that Cyber Monday is becoming a really, really important piece of this holiday shopping season," Finklestein said.

For the first time ever, consumers are on track to make more of their online purchases from their phones instead of their computers.

The stakes are high for retailers as well, especially for brick and mortar stores.

"We have product going out, not only locally, but all over the country. So, it is a critical component to our overall year," said Dave Zimmer with Fleet Feet Sports.

At ABT electronics, weekend sales since Thanksgiving have been up big over last year's figures. And, they are expecting Monday to be even bigger.

"It's Cyber Monday, so it's big. It's almost like a national holiday now," said ABT Technologist Carl Prouty.

Of course, it's not a holiday for the busy employees working in retail or shipping, especially at Amazon.