Indiana hotel that charged customer $350 for negative review to close, re-open under new name

WLS logo
Wednesday, December 20, 2017
Indiana woman charged $350 after leaving negative hotel review, lawsuit alleges

BROWN COUNTY, Ind. (WLS) -- An Indiana hotel that charged a customer $350 for writing a negative review is shutting down.

The new owner of the Abbey Inn in Brown County said she plans to re-open under a different name.

The previous owner, Andrew Szakaly, said he started the policy of fining customers after some customers left bad reviews without giving the hotel a chance to remedy the situation.

Amanda Sweet, the hotel's current owner-operator with her husband, said Wednesday they were taken "completely by surprise" by news of the lawsuit stemming from Szakaly's alleged actions as their predecessor. She said she and her husband took over ownership in January 2017 and do not have a policy that charges guests if they make negative reviews.

Since the lawsuit was filed against Szakaly, however, she said the hotel has faced "hundreds of trolls who've taken over all our review sites" and she's also received threatening phone calls.

"It's been a horrible 24 hours for us," Sweet said. "We've been pouring ourselves into making positive renovations, bringing this beautiful building back to life. This is our livelihood and we don't want it to go away."

Indiana's attorney general's office contends that Abbey Management Inc., violated the state's deceptive consumer sales act by charging guests $350 if they posted negative reviews but didn't inform management about problems during their stay at the Abbey Inn & Suites.

Indiana's suit, filed Dec. 15, seeks a reimbursement for the guest, Katrina Arthur, and a court order barring the southern Indiana hotel from maintaining and enforcing such a policy, which it calls "unfair, abusive, and deceptive."

Arthur said she and her husband stayed for one day in March 2016 at the hotel that abuts Brown County State Park in the rustic tourist town of Nashville. When they arrived, their room was unclean, without a functioning air conditioner and had other issues, she said.

The Associated Press contributed to this report