Comcast bill calls Chicago woman vulgar name

CHICAGO (WLS) -- Comcast is scrambling to make things right with a Chicago customer whose latest bill was addressed inappropriately.

Mary Bauer's name was switched to "Super (expletive) Bauer" on the address label - and the 63-year-old is demanding an explanation.

It's not the first such incident for the cable company.

"I will not open it up because of what it says, super-b Bauer, and my name is not that," Bauer said.

At her regular restaurant hangout, the woman said she experienced a lot of trouble with Comcast service in late 2013 and into this time last year. She says technicians visited her home through last winter to fix set-top cable boxes and her snowy picture - but she never was satisfied until she dropped her high-definition service.

"When you call them they are not happy people, they are very mean, rude and sarcastic, and that happened 39 times," Bauer said.

Like many Comcast customers, the client of four years - she was with Dish Network before - was astounded at the incivility she encountered time and again and admits to losing her cool by February of last year.

"I am still staying with them as a customer, yes, but they have to improve," Bauer said. "Somebody has got to teach them how to be good and be kind to people."

In a statement, Comcast said:

"We are continuing to investigate this thoroughly, and have reached out to our customer to apologize and try to make it right."

A spokesperson admitted getting mail addressed like this was a serious matter that mirrors what customer Lisa Brown of Spokane, Wash. received, and stressed the company has new managers in place dedicated to "improving the customer experience."

At the local service center that sent out Bauer's bill, there were a lot of rueful looks when ABC7 asked for reaction to this story.

"I am not that happy to with them to begin with, it is what I get where I live so I have no choice at the moment," said Ray Gigele.

Bauer says through last fall she received no bills and called the company to pay up. She says their response was the offensive bill. The spokesperson would not confirm or deny whether Comcast paid her to remain a customer.