911 operator accused of hanging up on thousands: 'Ain't nobody got time for this. For real.'

HOUSTON, Texas -- A former 911 operator is accused of hanging up on thousands of emergency calls.

Police say the woman confessed to hanging up on callers because "she did not want to talk to anyone."

Investigators say that between October 2015 and March 2016, Houston emergency center managers tracked thousands of dropped calls to a single 911 operator.

Crenshanda Williams, 43, has been charged with deliberately hanging up on callers in two of those cases, including one involving an armed robbery that left a store owner dead.

Our sister station KTRK in Houston, Texas, went looking for Crenshanda Williams Wednesday afternoon. The former Houston Emergency Center 911 operator opened the door but as soon as she saw our camera, she closed it and refused to talk.

According to court documents, they're not the only ones she allegedly refused to talk to.

"What I thought at the time I thought my phone had dropped the call," said Jim Moten.

Back in March, Jim Moten said he called 911 after witnessing two vehicles speeding down Highway 45 and seconds into his call, it dropped, or so he thought.

"Come to find out I was hung up on," he said.

Court documents said Williams was the 911 operator that took Moten's call. The documents said before he could finish explaining she hung up and said, "Ain't nobody got time for this. For real."

"If someone calls in to report an incident whether the person feels this is an emergency or not you should have time for it," he said.

It angers Moten knowing investigators said she's done it before. Charging documents said she had an abnormally large number of "short calls" no more than 20 seconds.

"This is a person that probably doesn't need this job," said Moten.

Buster Pendley said Williams hung up on him early on the morning of March 1, KPRC reports. His wife was near death after a blood clot moved to her lungs.

"She was gasping and I could feel her heart beating out of her chest, but I couldn't get a pulse," Pendley said.

Pendley said he was trying to perform CPR with one hand while calling 911 with the other.

"The 911 operator answered the phone, and she said, 'This is Crenshanda, may I help you?' I said, 'Yes, my wife's passed out I need an ambulance.' She said 'Okay,' and she hangs up on me," he said.

An ambulance finally arrived after a second call and Pendley's wife survived, but thinking about it still makers her angry.

"I was furious because he didn't tell me what happened. Because I would have, I mean, I would have gotten from my hospital bed and gone to 911 and find out who did that to me," Sharon Stephens said.

Williams is charged with two counts of interference with an emergency telephone call, a Class A misdemeanor that carries a punishment of up to a year in jail and a $4,000 fine for each count upon conviction.