Netflix customer service ratings take tumble

December 29, 2011 4:50:01 AM PST
Gap, Toys R Us and Netflix were among the worst online retailers for customer satisfaction this holiday season.

According to the Forsee e-retail satisfaction index, Netflix saw the biggest decline in customer satisfaction this year. A result of the company's decision to raise prices and split its DVD and video-streaming services.

Surplus merchandise retailer came in last, while was ranked as the best website for customer satisfaction.