311 launching online follow-up system

September 20, 2012 (CHICAGO)

Among the most requested 311 service calls are graffiti, potholes and burned out street lights.

The call center receives about 2 million service calls a year. Nearly 40 percent of those calls are duplicates or residents calling to check on the status of a request.

City officials say by allowing people to check service requests online, the city can reduce repeat calls.

Chicagoans can use the new tool by visiting www.cityofchicago.org/311.

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