Chicago adds text messages to 311 system

December 17, 2012 9:11:32 PM PST
Reaching Chicago's 311 system just got a whole lot easier with a new texting feature.

People can now submit a service request, track it, and get an email when the issue is resolved.

Just text the word "chicago" to 3-1-1-3-1-1.

Mayor Rahm Emanuel says he hopes this new feature will make it easier for people to get city services they need.