Carnival Cruise offering satisfaction guarantee

September 12, 2013

Carnival is calling it the "great vacation guarantee."

Under the new policy if a passenger is not satisfied with their cruise, carnival is offering a 110 percent refund.

That full refund plus 10 percent also comes with free transportation home and a $100 on-board credit.

Carnival Cruise passengers must notify the cruise line about their dissatisfaction within 24 hours of boarding a shop.

This follows mechanical issues on board the Carnival Dream and an engine fire on the Carnival Triumph that stranded thousands of passengers at sea in February.

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