Survey: Customers dissatisfied with Chicago's airports

February 18, 2010 3:44:55 PM PST
It appears that airline passengers are getting fed up with their experience at Chicago's airports, according to a new survey by JD Power and Associates.

The survey found that people are growing increasingly dissatisfied on matters such as cleanliness and comfort at terminals and security.

O'Hare ranked 14th out of 19 airports in this year's survey -- down from 12th place two years ago.

Midway went from first place in 2008 to ninth in customer satisfaction this year among 20 medium-sized airports where passengers were surveyed.