Electric heater recall by Dyson affects 381,000 devices

April 2, 2014 (WASHINGTON)

Those include four reports of heaters with burned or melted internal parts. No injuries or property damage have been reported. A Dyson spokesperson also pointed out that one-million of these units have been sold worldwide.

The Consumer Product Safety Commission says the portable heaters can develop an electrical short and overheat, posing a fire hazard to the consumer.

Consumers can call Chicago-based Dyson toll-free at (866) 297-5303, 8 a.m. to 8 p.m. CT Monday through Friday and 9 a.m. to 6 p.m. Saturday and Sunday or check online at www.dysonrecall.com

The company issued the following statement on the matter:

"Around the world, we have seen four cases of heaters with contained burning within the machine. Although there have been no instances of personal injury or damage to property, it's four too many. We ask owners to visit www.dysonrecall.com to register their machine, which will be fixed, cleaned, serviced and returned to them, with a new two year parts and labor warranty, free of charge." -- Max Conze, Dyson CEO

This recall is for all Dyson Hot heaters and Dyson Hot+Cool heaters having model number AM04 and all Dyson Hot+Cool heaters with model number AM05. The heaters are 23 inches tall with a round base and an upper body shaped like an elongated ring. The heaters have no external fan blades. They are made of plastic and were available in the colors silver, black and silver, blue and gray, gray and silver, pink and gray, purple and gray, and white and gray. Each heater came with a remote control. The model number is found above the Dyson logo on the product information sticker on the underside of the heater's base. Approximately 338,000 were sold in the U.S. and 43,000 in Canada. The affected heaters were manufactured in Malaysia.

Consumers should immediately stop using and unplug the recalled heaters and contact Dyson for a free repair.

The machines were sold at Bed Bath & Beyond, Best Buy, Costco, Fry's, Kohl's, Lowe's, Macy's, Sears, Target and other retailers nationwide, and online at Abt.com, Amazon.com, Dyson.com, Groupon.com, HSN.com, QVC.com and Walmart.com from September 2011 to March 2014 for about $399.

Copyright © 2023 WLS-TV. All Rights Reserved.