The Celebrity Experience

April 4, 2008 11:01:45 AM PDT
Have you ever had lousy customer service? Most of us have. But a stage actress turned consultant says we should all get star treatment, wherever we go.

After researching top Hollywood companies, Donna Cutting wrote "The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service."

She explains how every business can create the "celebrity experience" for customers -- and more importantly how each of us can get red carpet treatment.

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