How does a hotel earn 5 stars?

August 20, 2011

In fact you may be surprised at the lengths they go to make their customers happy. Shane O'Flaherty, president and C.E.O.Forbes Travel Guide (, talks about the inner workings of 5 Star hotels.

Some of the unique services include: beautifully printed card presented post-massage with suggestions of how to continue to be relaxed throughout the day; monogrammed pillows with your initials; directions waiting for you in the rental car; filling up your gas tank prior to departure; selecting items in your fruit bowl based upon your taste buds.

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