More problems for tax preparation business

February 6, 2012 3:51:36 PM PST
Customers of Mo Money Taxes in Chicago have experienced delays in getting their refunds and cashing the checks. It is a problem customers in other cities are dealing with too.

Mo Money Taxes operates in 17 states. ABC 7 is hearing clients in other states are experiencing the same problems reported over the weekend. And, Monday, it seems the problems continue for some.

Private security and police surrounded the tax accounting office on Monday. Crowds of angry clients have been coming to the office for the past few days with problems getting their tax refunds. Some clients say their checks aren't clearing, and some say, what checks have cleared are not for the appropriate amount.

Kimberly Jackson said she was told she would get a check for $9,000.

"When I received the check, it was for $5,382," said Jackson.

Monday, a representative of the Illinois attorney general's office came to pass out information about how to file complaints about a business. The community liaison said his office has already received several calls about Mo Money Taxes.

"What we want to do is get the complaints in. That helps us verify and document that there's something going wrong," said Skip Gonsoulin, Illinois attorney general community liaison.

Sixteenth Ward Alderman JoAnn Thompson has also gotten complaints about the business.

"I did find out they have an F rating with the Better Business Bureau, and that something is going on that shouldn't be going on in short," said Thompson.

Sunday, the owner of Mo Money Taxes said there was a software glitch in processing. Markey Grandberry said the glitch has been fixed and staffers will print new checks for customers.

"Bear with Mo Money Taxes...the next week and the week after is gonna be a big week for refunds, because we are going to start the release of the majority of those funds," said Grandberry.

ABC 7'S Evelyn Holmes went with one customer who complained about not being able to cash her check. At the second stop, Thomeesha Cobbs had success.

"I got my money, the check cleared," Cobbs said. "But I still don't appreciate their business practice...I still had to wait for my money."

Cobbs, who was finally able to cash her check, is among those who said she was told her refund would be for a larger amount.

If clients follow up with complaints to the attorney general, that office would likely look into whether appropriate fees were charged.